Shipping Policy
Fung Kiu Limited ships all orders placed through qjkleathershoes.com to the destinations listed at checkout. Shipping options and costs are calculated at checkout based on the destination and selected shipping method. Orders are processed after payment verification and product availability confirmation. Shipping timelines are standard and vary by destination and carrier. Fung Kiu Limited does not guarantee specific delivery dates. Delivery estimates provided by carriers are not guaranteed by Fung Kiu Limited. Customers must provide accurate shipping information. Fung Kiu Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. If a package is returned to Fung Kiu Limited due to an incorrect address or failed delivery, the customer may be responsible for additional shipping costs to resend the order.
Returns Policy
Fung Kiu Limited maintains a strict 14-day no-reason refund policy. Customers may return eligible items within 14 days of receiving the order for any reason. The 14-day period begins on the date of delivery as confirmed by the carrier. To be eligible for a return, items must be unused, unworn, and in their original packaging with all original tags attached. Items must be returned in the same condition as received. The buyer completely bears the return shipping costs. Fung Kiu Limited does not provide prepaid return labels. Customers must arrange and pay for return shipping. Returns that do not meet the conditions of this policy will be rejected.
Refund Policy
After Fung Kiu Limited receives a returned item and confirms it meets the return conditions, a refund will be processed. The refund arrival time is at least 14 days from the date the return is received by Fung Kiu Limited. This processing time applies to all refund methods. For PayPal refunds, the refund takes at least 14 days to appear in the customer's PayPal account. However, local laws require up to 30 days for PayPal refunds in some regions. Customers are advised to check their local regulations regarding refund timelines. Fung Kiu Limited is not responsible for delays caused by PayPal or financial institutions. The refund will be issued to the original payment method used for the purchase. Shipping costs originally paid are not refunded. The buyer bears all return shipping costs, and these costs are not reimbursed by Fung Kiu Limited.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window is strict and matches the terms set forth in the Terms of Service. If an item is damaged or defective, the customer must contact Fung Kiu Limited within 7 days of receiving the order. Claims submitted after 7 days will not be accepted. To submit a claim, customers must provide the order number, a description of the damage or defect, and photographs of the item and its packaging. Fung Kiu Limited will review the claim and may offer a replacement or refund at its discretion. If a return is required for a damaged or defective item, the buyer still bears the return shipping costs. This 7-day claim period is separate from the 14-day no-reason return policy.
Return Process
Customers must follow these steps to return an item:
1. Contact Fung Kiu Limited at [email protected] within 14 days of receiving the order. Provide the order number and the reason for return.
2. Fung Kiu Limited will review the request and provide a return authorization if the item is eligible. Returns without authorization will not be accepted.
3. Pack the item securely in its original packaging with all tags attached. Include a copy of the order confirmation or packing slip inside the package.
4. Ship the package to the following address: The recipient must be Fung Kiu Limited, the contact phone is +852 6388 8812, and the specific return address is Flat C, 22/F, Shan Kwong Court, 15 Shan Kwong Road, Happy Valley.
5. The buyer must pay for return shipping. Use a trackable shipping method. Fung Kiu Limited is not responsible for returns lost or damaged in transit.
6. After shipping, send the tracking number to [email protected].
7. Wait for Fung Kiu Limited to receive and inspect the return. Refund processing begins after inspection. The refund arrival time is at least 14 days as stated in the Refund Policy.
Non-Returnable Items
All items must meet the return conditions stated in this policy. Items that are used, worn, altered, damaged by the customer, or missing original tags or packaging are not eligible for return. Fung Kiu Limited does not accept returns for items that show signs of use. Any item that is returned in a condition that does not meet the requirements will be sent back to the customer at the customer's expense. Fung Kiu Limited does not make exceptions to this rule.
Contact Information
For questions about shipping, returns, or refunds, contact Fung Kiu Limited at [email protected] or +852 6388 8812. The company address is Flat C, 22/F, Shan Kwong Court, 15 Shan Kwong Road, Happy Valley. Customers can also visit qjkleathershoes.com for more information. Fung Kiu Limited responds to all inquiries in the order they are received. This Shipping & Returns document is subject to change without notice. The most current version is always available on qjkleathershoes.com.